tongwdTerms of Use

We at tongwd set out the terms under which you access and use our platform. These terms apply to all members who create an account on tongwd, fund their account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), and participate in our sportsbook, live-dealer tables, slot games, and esports markets. By registering on tongwd, you confirm that you understand and accept these terms.

Our platform operates in supported jurisdictions only. We at tongwd do not offer services where local law prohibits online gaming or sportsbook activity. Your access to tongwd depends on your location and compliance with applicable regulations. If you are outside a supported region or if your jurisdiction has restricted or prohibited access to platforms like ours, you may not use tongwd. We are not responsible for your failure to verify your jurisdiction's applicable law before attempting to register.

This page explains our account policy, deposit and withdrawal processes, bonus terms, and dispute resolution. Read these terms carefully before creating an account on tongwd.

Our Account Policy and Membership on tongwd

When you join tongwd, you agree to provide accurate, current information during registration. We require your email address and phone number. You must not share your account login details with others, and you are responsible for all activity on your account. If you suspect unauthorized access, contact our support team immediately.

We at tongwd reserve the right to suspend or close your account if we detect fraudulent activity, multiple accounts registered to the same person, or breaches of these terms. Account suspension may be temporary or permanent depending on the severity of the violation. Suspended accounts retain their balance; however, you cannot access games, deposit, or withdraw until the suspension is lifted. In cases of permanent closure due to fraud, we may withhold your balance pending investigation.

Our Deposit and Withdrawal Terms on tongwd

Deposits on tongwd are processed through six e-wallet methods — DANA, e-wallet, mobile banking, local payment, online payment — and e-wallet (Quick Response Code Indonesian Standard), plus four bank virtual accounts. We at tongwd do not charge deposit fees; the full amount you authorize is credited to your account. E-wallet deposits typically complete within seconds to minutes. Bank virtual-account deposits process within standard banking hours and may take up to two hours. Deposits submitted outside banking hours or on weekends process during the next business day.

account preferences on tongwd: New accounts have conservative daily and monthly account preferences. These limits increase automatically once you complete identity verification. E-wallet and bank transfer limits are set by the respective payment providers and are independent of tongwd.

Withdrawals on tongwd require identity verification. Your first withdrawal triggers our KYC (Know Your Customer) process. We request your full name, national ID number or passport, and confirmation that the account is registered in your name. Verification typically takes one to two business hours during daytime (8 AM to 5 PM Indonesian time) on weekdays. Once verified, all future withdrawals process without additional identity checks. We do not charge withdrawal fees; the full amount is processed to your chosen payment method.

Withdrawals reverse to your original deposit method. If you funded via mobile banking, withdrawals go to your local payment account. Bank virtual-account deposits result in withdrawals to the same bank account. Withdrawal processing times depend on the method: e-wallet withdrawals typically complete within minutes; bank transfers may take one to two business days. Withdrawals submitted after banking hours or near public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi may experience longer processing times due to banking system closures.

Bonus Terms and Conditions on tongwd

We at tongwd may offer promotional bonuses or welcome offers to new members. Any bonus offer carries specific terms. These terms may include: minimum deposit requirements, wagering conditions (amount to be played before withdrawal), game category restrictions (e.g., bonus applies to slots but not to sportsbook), and expiration dates. You must read bonus terms carefully before accepting. Bonuses that expire unused are forfeited. We are not responsible for bonuses lost due to account inactivity or terms not met by the member.

Bonus funds may not be withdrawn immediately; they typically must be wagered or met with specific play conditions first. If bonus terms are not satisfied, bonus funds may be forfeited or your winnings may be reversed. We reserve the right to modify or cancel bonus offers at any time. If you have questions about active bonus conditions on your account, contact our support team.

Our Platform Policies and Dispute Resolution

We at tongwd maintain account records for all members. You can review your transaction history — deposits, withdrawals, and game activity — in your account settings at any time. If you notice unauthorized activity, report it to our support team immediately with transaction details. We will investigate and take appropriate action.

Our Data and Security Practices on tongwd

We at tongwd protect your personal data and use it only to provide our services, process payments, and comply with legal obligations. Your email, phone number, and identity information are stored securely and are not shared with third parties except as necessary to process your transactions through payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank). We use industry-standard encryption for data transmission. However, no online system is perfectly secure. You acknowledge the inherent risks of internet-based services.

Our jurisdiction notice: We at tongwd operate in supported jurisdictions only. If you are accessing tongwd from a location where online gaming or sportsbook activity is prohibited by local law, you must cease access immediately. We are not liable for consequences arising from your non-compliance with your jurisdiction's laws.

Dispute Resolution on tongwd

If you have a complaint regarding your account, a transaction, or our service, contact our support team with details. We aim to respond within one business day during operating hours. Provide your account email, the date and nature of the issue, and relevant transaction IDs. Our team will investigate and provide a resolution or explanation.

If we cannot resolve your complaint informally, we at tongwd follow a dispute resolution process. You may request a formal review by providing written details of your complaint. We will respond with our findings within five business days. Our decision on disputes is final unless you escalate to your local financial authority or regulatory body in your jurisdiction. We do not offer appeals beyond this process.

Liability and Our Commitments on tongwd

We at tongwd are not liable for losses due to technical failures, internet disruptions, or events beyond our control. We do not guarantee uninterrupted access to tongwd. We undertake to maintain reasonable security measures and to process your transactions accurately. However, we are not liable for losses arising from your own actions, such as sharing your account details or failing to verify your transaction history.

We at tongwd do not guarantee specific game outcomes or odds. All slot games operate on random number generators; outcomes cannot be predicted or influenced. Our sportsbook odds and lines are set by our trading team and may change due to market conditions. Esports betting outcomes depend on match results, which are determined by the competing teams and are not within our control. By using tongwd, you acknowledge these limitations.

We at tongwd may update these terms at any time. If we make material changes, we will notify members via email or in-app notification. Continued use of tongwd following a terms update indicates your acceptance of the revised terms. If you do not agree with changes, you may close your account. Withdrawals of remaining balance are processed according to standard withdrawal procedures even after account closure.

Final Notes on Using tongwd

We at tongwd support members across Indonesia including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta in supported regions.
Your use of tongwd is subject to these terms and our privacy policy.
We reserve the right to refuse service or close accounts that violate these terms.
If you have questions, contact our support team via in-app chat or email. Our team operates during standard business hours, and we aim to respond within one business day.

By registering on tongwd, you confirm that you have read, understood, and agree to be bound by these terms of use. You also confirm that you are accessing tongwd from a supported jurisdiction and that your use complies with applicable local law.