tongwd Platform Privacy Notice
This page describes what data we collect when you use tongwd and how we keep that data protected. We at tongwd collect personal information during account registration, payment processing, and identity verification. We use this information only to provide our services, process your deposits and withdrawals, verify your account, and comply with legal obligations. We do not sell or share your data with third parties except where necessary to operate our platform and process your transactions through payment providers like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank.
Your privacy is important to us. We at tongwd maintain industry-standard security practices to protect your personal data. However, no online system is completely secure. By using tongwd, you acknowledge the inherent risks of internet-based services and consent to our data practices as described in this notice. If you do not agree with our privacy practices, do not register on tongwd.
We update this privacy notice periodically to reflect changes in our practices or applicable law. Continued use of tongwd after updates indicates your acceptance of the revised notice. If you have questions about your data or how we handle privacy, contact our support team during business hours.
What Data We Collect on tongwd
We at tongwd collect information in several categories when you register and use our platform.
Registration and Account Information
When you create an account on tongwd, we require your email address, phone number, and password. We collect this information solely to create and manage your account. Your email is used for account notifications and password recovery. Your phone number is used for SMS verification codes during registration and for identity verification when you request your first withdrawal. We do not share these details with third parties except payment processors when necessary to complete transactions.
Identity Verification Data
We at tongwd require identity verification before your first withdrawal. You provide your full legal name, national ID number (KTP), and sometimes a proof document like your passport or driver's license. We collect this information to comply with anti-money-laundering regulations and to verify that your account belongs to you. Your identity data is stored securely on encrypted servers and is accessible only to our verification team during the verification process. Once verified, your account retains confirmation of verification status but not your raw ID data. We retain identity verification records for the duration of your account and a minimum of five years after account closure for regulatory compliance.
Payment and Transaction Data
When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account, we collect transaction records including the amount, date, time, and payment method. We at tongwd also record your bank account or e-wallet details to process withdrawals. This data is retained for accounting, audit, and regulatory purposes. We share payment information with payment processors only to the extent necessary to complete the transaction. Payment processors maintain their own privacy policies; we are not responsible for their data handling beyond what is required for transaction processing.
Activity and Gaming Data
We at tongwd record your in-platform activity: games played, bets placed, deposits and withdrawals, login times, and account balance history. This data helps us detect suspicious activity, prevent fraud, and resolve disputes. We retain activity logs for a minimum of one year. Your activity data is used internally only and is not shared with external parties. If you submit a complaint or dispute, we review activity logs to investigate and resolve your concern. Activity data may also be used to track responsible-account patterns and to prevent unauthorized access.
Technical and Device Data
We at tongwd collect technical information when you access our platform: your IP address, device type (Android, iOS), operating system version, app version, and browser type. We use this data to troubleshoot technical issues, prevent fraud, and improve platform performance. We may use cookies and similar tracking technologies to remember your login state and preferences. Technical data is retained for a minimum of thirty days. If you do not wish to accept cookies, you may disable them in your device or browser settings, though some platform features may not function properly.
Our Data Practices and Your Rights on tongwd
How We Use Your Data on tongwd
We at tongwd use your personal data for specific purposes: to create and operate your account, to process deposits and withdrawals through payment providers, to verify your identity for withdrawal requests, to detect and prevent fraud, to resolve account disputes, to comply with legal and regulatory obligations, and to improve our platform. We do not use your data for marketing without your consent. We do not sell your data. We do not combine your data with data from other sources for profiling or targeting. Your data is used only within tongwd's operations and with our authorized payment processors.
Data Retention on tongwd
We at tongwd retain different categories of data for different periods. Account information (email, phone, password hash) is retained for as long as your account is active and for a minimum of two years after account closure. Identity verification data is retained for five years for regulatory compliance. Payment transaction records are retained for seven years for accounting and audit purposes. Activity logs are retained for one year. Technical and device data is retained for thirty days. Cookies are retained according to your browser settings and our cookie policy. If you request account deletion, we securely delete your data except where required by law to retain it for a minimum retention period.
Your Rights Regarding Data on tongwd
You have the right to access your personal data. We at tongwd provide your account information, transaction history, and identity verification status via your account settings. You have the right to correct inaccurate data; contact our support team to request updates to your email, phone, or account details. You have the right to request deletion of your account and associated data, subject to legal retention requirements. You have the right to withdraw consent for non-essential data processing (such as marketing communications) at any time by updating your account preferences.
Data Breaches and Security on tongwd
We at tongwd maintain reasonable security measures to protect your data: encrypted connections (HTTPS/TLS), encrypted storage of sensitive information, restricted access to personal data (staff access only on a need-to-know basis), and regular security assessments. However, we cannot guarantee absolute security. If we become aware of a data breach affecting your information, we will notify you via email or in-app notification within a reasonable timeframe. We recommend using a strong, unique password and enabling two-factor authentication if available. Do not share your account credentials with others. If you suspect unauthorized access, contact our support team immediately.
Third-Party Processors and Partners on tongwd
We at tongwd share your data with third-party payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to the extent necessary to complete your deposits and withdrawals. We may also share data with service providers that assist us with hosting, fraud detection, and customer support. These partners maintain their own privacy policies and are not responsible to tongwd members directly. We select partners based on their security practices and contractual privacy commitments. We do not authorize partners to use your data for purposes beyond transaction processing.
Cookies and Tracking on tongwd
We at tongwd use cookies to maintain your session, store your login state, and remember your preferences. Cookies are files stored on your device by your browser. You may disable cookies in your browser settings, though doing so may affect platform functionality. We use session cookies (deleted when you close your browser) and persistent cookies (retained for up to one year). We do not use third-party tracking pixels or web analytics that profile your activity across other websites. Cookies on tongwd are used only for platform operation and user convenience.
Contact Us About Privacy on tongwd
If you have questions about our privacy practices, wish to access or delete your data, or want to file a privacy complaint, contact our support team. We are available via in-app chat during business hours. Provide your account email and a clear description of your request. We aim to respond within five business days. If you are unsatisfied with our response, you may escalate your concern to your local data protection authority or regulatory body in your jurisdiction.
We at tongwd take privacy seriously. Our commitment is to collect only necessary data, protect it securely, and use it transparently for the purposes disclosed in this notice. We regularly review our privacy practices to ensure they remain compliant with applicable regulations and protective of member privacy. Members in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions can access tongwd with confidence that their personal data is handled responsibly.