tongwd Sudirman Cup - Casino with E-wallet & Bank Transfer

DANA deposit and withdrawal

DANA is one of Indonesia's most widely used e-wallets, and we at tongwd integrate it as a primary deposit method. To deposit via DANA, log into your tongwd account, tap the "Deposit" button, and select DANA from the payment menu. You will be redirected to the DANA app or web interface to confirm the transaction amount and authorize the payment. Once confirmed, the funds appear in your tongwd balance within seconds. No hidden fees apply to DANA deposits on tongwd; the amount you enter is the amount credited to your account. DANA withdrawals work in reverse: your withdrawal request goes back to your DANA wallet, and the system processes it within minutes during standard operating hours. If you submit a withdrawal during off-peak times (late night, early morning, or before a public holiday), processing may take several hours or until the next business day. We recommend withdrawing during daytime hours for the fastest clearance. DANA has its own transaction limits based on your account tier; if your deposit or withdrawal exceeds DANA's limits, you will receive a notification before proceeding. Contact our support team if your DANA transaction does not appear within the expected window; we maintain detailed logs of all payment activity and can investigate discrepancies with DANA if necessary.

OVO and GoPay usage

OVO and GoPay are separate e-wallet platforms but function similarly on tongwd. For your first OVO or GoPay deposit, you will need to link your account to tongwd — this is a one-time step that requires your phone number and a one-time verification code sent to your registered device. Once linked, all future OVO or GoPay deposits process instantly without additional verification. To deposit, select OVO or GoPay from our payment menu, confirm the amount, and authorize the transaction in your wallet app. The funds appear in tongwd within seconds. OVO and GoPay both have built-in transaction limits; these limits reset daily or monthly depending on your account status with each provider. If you exceed a limit, you will see an error message; you can either deposit a smaller amount or try again the next day after the limit resets. Withdrawals to OVO or GoPay also require the account link; once linked, your withdrawal reaches your wallet within minutes. We recommend keeping your OVO and GoPay apps updated to the latest version to avoid any compatibility issues during deposit or withdrawal. If your OVO or GoPay account is temporarily frozen or restricted by the wallet provider (due to security alerts or account verification requirements), you will not be able to deposit or withdraw via that method until the restriction is lifted. In this case, use an alternative payment method (DANA, ShopeePay, LinkAja, or bank virtual account) to maintain account access.

BCA, Mandiri, BRI, BNI virtual account

Our bank virtual-account system assigns each tongwd member a unique account number for BCA, Mandiri, BRI, or BNI — you choose one or multiple banks during account setup. To deposit, access your tongwd account settings, locate your virtual-account number for your chosen bank, and use that number as the beneficiary in your personal bank app or ATM. Transfer the deposit amount to that account, and our system automatically confirms the receipt and credits your tongwd balance. Bank transfers typically complete within minutes during business hours; transfers submitted after 5 PM or on weekends may not process until the next business day. The same virtual-account number works for all your future deposits; you do not need to request a new number each time. Withdrawals via bank virtual account are slightly different: you cannot withdraw directly to the virtual-account number. Instead, you request a withdrawal from your tongwd account, specify a bank (BCA, Mandiri, BRI, or BNI) and your personal account number at that bank, and our system processes the transfer back to your account. Withdrawals may take longer than deposits — typically several hours to one business day — because they require manual review and batching for security purposes. If your bank account details change (e.g., you close an account and open a new one), you must update your withdrawal account number in tongwd settings to avoid failed withdrawals. Transactions rejected due to mismatched account information will be returned to your tongwd balance within one business day.

Fees, limits and verification

tongwd does not charge deposit or withdrawal fees to members. However, your bank or e-wallet provider (DANA, OVO, GoPay, ShopeePay, LinkAja) may charge their own fees for transfers or account services; these are independent of tongwd and appear in your wallet statement, not in your tongwd account. Deposit and withdrawal limits vary by payment method and account status. E-wallet limits are typically lower (ranging from tens of thousands to hundreds of thousands IDR per transaction) and reset daily; bank virtual-account limits are usually higher but vary by your personal banking tier. First-time members on tongwd have standard limits; as your account history grows, limits may increase automatically. Our verification process is tied to withdrawals, not deposits. Your first deposit does not require verification; you can fund your account and start exploring sportsbook, live tables, or slots immediately. However, your first withdrawal request triggers KYC (Know Your Customer) verification. We will ask for your full name, ID number (KTP or passport), address, and a confirmation that the account is in your name. Verification usually completes within one to two business days during daytime hours in Indonesian time. Once verified, all future withdrawals process without additional identity checks. If you attempt a withdrawal before completing verification, your request will be held in a pending state until you finish the KYC process. Some withdrawals may be flagged for additional review if the amount is unusually large or if there are discrepancies in your account information; in this case, our compliance team will contact you with additional questions. Plan ahead if you anticipate large withdrawals, as verification may take extra time during peak periods or public holidays.

Resolving a stalled transaction

Occasionally, a deposit may not credit to your tongwd account within the expected timeframe, or a withdrawal may remain under review longer than anticipated. If your DANA or e-wallet deposit does not appear within five minutes, first check your wallet app to confirm the payment was actually sent. If the wallet shows the payment successful but tongwd does not reflect the credit, the payment is likely in our processing queue; refresh your tongwd app and wait a few more minutes. If it still does not appear after ten minutes, contact our support team with your transaction ID from your wallet app. We will trace the payment through our system and credit your account manually if the deposit was successfully sent but not processed. For bank virtual-account deposits, if your transfer does not appear within two hours, check your bank app to confirm the transfer was completed. If the transfer went through but tongwd shows no credit, contact our support team with your bank transaction confirmation (reference number, date, amount, and receiving virtual-account number). We maintain a daily reconciliation process, and missing deposits are typically caught and credited within one business day. For withdrawals under review, withdrawals flagged for verification or compliance review may take longer than stated in our general guidelines. Contact our support team with your withdrawal request ID; they can check the status and provide an estimated completion time. If your withdrawal has been under review for more than three business days without update, escalate to our support manager, who can prioritize your case. Never attempt to re-submit the same withdrawal request multiple times, as this can cause confusion and further delays; one request per withdrawal is sufficient. Keep your account contact information (email, phone number) updated so our team can reach you if additional information is needed to process your withdrawal.