tongwd FAQ

Go to the login page on tongwd and click the "Forgot password?" link. Enter the email address or username associated with your account. We will send a password-reset link to your registered email. Click the link, create a new password (minimum eight characters, using uppercase, lowercase, and numbers), and confirm. If you do not receive the email within a few minutes, check your spam folder or contact our support team. For security, password-reset links expire after one hour. If your link has expired, request a new one.

No. Each person is allowed one account on tongwd. Creating multiple accounts using the same name, email, phone, or identity document is prohibited. We detect and close duplicate accounts. If you need to replace an existing account, contact support to request account closure or modification. Attempting to circumvent this rule may result in permanent account suspension and forfeiture of any funds on the closed accounts.

To request deletion of your personal data on tongwd, submit a formal request via email to our support team, including your account email and username. We will verify your identity before processing any data-deletion request. Note that we retain transaction records, identity verification documents, and account activity for legal and regulatory purposes even after account closure. Data related to incomplete or disputed transactions, ongoing investigations, or legal obligations cannot be deleted. We aim to respond to data requests within thirty days. For details on our data handling, refer to our privacy policy.

Log into your tongwd account and open the in-app support menu. Describe your issue, including relevant details (e.g., transaction ID, error message, account name). Submit your ticket. We assign each ticket a reference number and aim to respond within one business day during office hours. For urgent issues affecting your account access or a recent payment, mark your ticket as high priority. You can also reach our support team by email. Monitor your registered email for updates on your ticket status. Support is available in English during standard business hours, Monday through Friday.

We at tongwd support deposits across a wide range of amounts to suit different users. account preferences vary by payment method. E-wallets (DANA, OVO, GoPay, ShopeePay, LinkAja) typically support amounts from small to moderate per transaction. QRIS scanning offers flexible deposit sizes depending on your bank. Bank virtual accounts (BCA, Mandiri, BRI, BNI) accept deposits across the full range our system supports. Minimum deposits are modest, and maximum limits reflect typical daily banking constraints. Check your chosen payment method during checkout to see its specific limits. If you need to make a larger deposit, contact support to discuss your options.

We at tongwd do not charge a processing fee on deposits or withdrawals. However, your bank or e-wallet provider (DANA, OVO, GoPay, ShopeePay, LinkAja) may apply their own fees for fund transfers. These third-party fees are set by your payment provider, not by tongwd. QRIS transfers are typically zero-fee within most Indonesian banks. Bank virtual-account transfers (BCA, Mandiri, BRI, BNI) may incur standard transfer fees set by your bank. Check your payment provider's terms before depositing. Withdrawal processing does not incur a tongwd fee; funds are returned to your original payment method. Your payment provider may charge a reverse-transfer fee on withdrawal, depending on their policy.

We at tongwd may offer welcome promotions to newly registered members, subject to our current promotional terms. Specific offers vary and are announced during account creation or on our promotions page. Any welcome offer comes with terms and conditions, including minimum play-through requirements, eligible game categories, and validity periods. Some offers are active only during specific seasons (e.g., Idul Fitri, Idul Adha). Check the promotions page after logging in or contact support for details on current offers. All promotional terms are binding; failure to meet requirements may result in forfeiture of bonus funds. We reserve the right to modify or withdraw promotions at any time.

Live-dealer tables on tongwd feature real dealers in multi-camera studios dealing games like blackjack, roulette, baccarat, and Dragon Tiger in real time. You place bets, the dealer executes the game using physical cards or equipment, and outcomes are determined by the dealer's actions. Slots are computerized games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) where outcomes are determined by the game's algorithm. Slots have no dealer; you spin reels and the result is instant. Both game types are available on tongwd through browser on Android and iOS. Live-dealer games require a stable internet connection to stream video. Slots run faster and consume less bandwidth. Choose based on your preference for interaction and pacing.