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DANA deposit and withdrawal

At tongwd, DANA is one of our fastest-supported payment methods. To deposit via DANA, log into your account, select "Deposit," and choose DANA from the payment list. Scan the displayed QRIS code using the DANA app or enter your DANA phone number to link the account. Confirm the transaction in the DANA app, and your deposit appears in your tongwd balance within subject to verification. Deposit amounts typically range from our welcome offer to our welcome offer per transaction. To withdraw to DANA, navigate to "Withdraw," select DANA, enter your amount, and confirm. The funds transfer back to your DANA wallet within subject to verification. DANA withdrawals are straightforward because the system recognizes your linked phone number and processes the refund automatically.

OVO and GoPay usage

OVO and GoPay are e-wallet options popular across Indonesia. When depositing via OVO on tongwd, link your OVO account to our platform during your first transaction — you will see a prompt to authorize the connection. After linking, subsequent deposits take just a few clicks. GoPay deposits work similarly; you can use your GoPay balance or a linked bank account. Both methods confirm within subject to verification. Minimum deposits are our welcome offer and maximums range up to our welcome offer per transaction. Before your first withdrawal to OVO or GoPay, we verify your account details and check for KYC completion. Withdrawals typically process within subject to verification. If you have not linked the wallet yet, our system guides you through a quick authorization step on the withdrawal screen.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VAs) are ideal for larger deposits and users who prefer traditional banking. When you select a bank VA on tongwd, our system generates a unique account number for you. Use that number in your mobile banking app or ATM to transfer funds. The deposit typically confirms within 1–2 hours after you initiate the bank transfer. VA amounts support higher ranges — often our welcome offer to our welcome offer or more depending on your bank. Withdrawals to a bank VA work in reverse: we initiate a transfer from our banking partner to your nominated account (BCA, Mandiri, BRI, or BNI). Settlement times are typically 2–4 business hours, though some banks process faster during business hours. Always use the same bank account for withdrawal that you used for your initial deposit, as per our verification protocol.

Fees, limits and verification

tongwd does not charge fees on deposits or withdrawals; however, your bank or e-wallet provider may apply small transaction fees depending on the amount and method. Deposit minimums range from our welcome offer (e-wallets) to our welcome offer (bank VAs), while maximums typically sit between our welcome offer and our welcome offer per transaction, varying by provider. Account verification (KYC) is a one-time requirement before your first withdrawal. Submit a photo ID and a selfie taken with your ID; our system usually completes verification within subject to verification during business hours. Once verified, your account remains verified for all future deposits and withdrawals. We may request re-verification if you change your linked payment method or if a long period passes without activity. Check your account under "Account Settings" to view your verification status.

Resolving a stalled transaction

If a deposit does not credit to your tongwd balance within the expected timeframe, first check your payment provider's app or banking app to confirm the money left your account. If the payment was deducted but tongwd shows no deposit, the transaction may be caught in a processing delay. Contact our support team with your payment reference number — ask live chat or submit a ticket. We can check our payment gateway logs and manually investigate. For DANA, OVO, and GoPay, delays rarely exceed subject to verification; if it has been longer, we will escalate to our payment partner. For bank VA transfers, delays up to 3 hours are not unusual during busy hours; if your transfer is older than 4 hours and still not credited, support will file a trace with the bank. For withdrawals, if funds do not arrive within the stated window, verify the nominated account is correct and contact support with your withdrawal reference. We will check the transaction status with our banking partner and credit your account manually if needed.